A Brit has been forced to spend a week-long £2,500 trip to Mexico alone after his girlfriend was deported.
Scott Kinghorn, 32, and partner Thallise Marciano, 29, splashed out £2,500 on the trip of a lifetime.
But their holiday plans were foiled when Thallise was sent home when they got to the airport due to a visa mix-up.
His partner, being a Brazilian national, was required to apply for a separate visa to gain entry to their holiday location.
But Scott claimed that they weren’t notified of this requirement from their booking agent, meaning that he was stranded in their holiday destination alone whilst Thallise was deported.
The Edinburgh native said: “The whole trip was a complete nightmare from start to finish.
“Tui are responsible as she should never have been able to board that flight with a Brazilian passport and the incorrect documents.”
The couple booked a last-minute package trip to Cancun with the holiday company at the start of June and flew out from Glasgow two weeks later.
They said they filled out the required visa forms on the plane in line with Mexico’s government guidelines ready for when they landed.
But upon arrival, Thallise was stopped by border control staff as they walked through immigration.
Scott continued on to the baggage claim area, unaware that Thallise was detained.
“We arrived in Cancun buzzing for our holiday, but when I arrived at baggage claim I realised I’d lost her,” Scott admitted.
“I went back to look for her, but the immigration officers refused to let me walk back through passport control.”
Airport staff ‘eventually agreed’ to look for his partner for him, but they returned with the bad news that she was being deported to Glasgow.
“When they came back, they said she was being sent home for having the wrong visa.
“They wouldn’t even let me see her before she left and I had all our credit cards and our house keys.
“It was ludicrous.”
Scott was then forced to continue on with his journey into Mexico on his own.
When he arrived at the resort they had booked to go to together, he rung Tui customer service – but claims they said there was nothing they could do.
He said: “I’ve since complained to Tui but they’re aftercare has been appalling – I can’t get through to speak to anyone.