Update 4:00 PM: Telmex has announced that the drop in its internet service was due to two fiber optic cuts. More information at the end of the post.
It’s barely five days into 2022, but Telmex has already gone down for the first time this year, leaving Infinitum users without internet in Mexico, according to multiple reports from users on social networks.
The first reports began to appear around noon, Central Mexico time, and the hashtag #Telmex quickly became a trend on Twitter, as a result of the avalanche of complaints from affected users.
According to the report from the Fing app, the drop in Telmex’s service this Wednesday, January 5, 2022, is greater, and mainly affects central Mexico.
On the other hand, DownDetector shows, in addition to Telmex and the Internet Infinitum, the fall of other services such as WhatsApp and Facebook. However, it is likely that it is confusion between failures with the provider and the platforms.
So far there is no official statement from Telmex about the situation, so we can only hope that the Infinitum internet service will be restored as soon as possible.
It is worth mentioning that the last time a similar situation occurred was in May 2021, when, in addition to the Telmex internet service, several Google services also presented intermittencies.
Two fiber optic cuts were to blame for the Telmex internet crash
Telmex revealed in a statement that the drop in its Infinitum internet service was due to two fiber optic outages in Mexico and the United States.
It ensures that the problem was solved in less than two hours and currently all users have their service restored. Here is the full statement:
Telefonos de México, SAB de CV (TELMEX) informs that its clients access Internet content as normal, after this day two fiber optic cuts were simultaneously recorded that impacted the access of some users to hosted Internet content. out of Mexico.
The first of the fiber optic cuts were located in Texas, 18 kilometers from the border with Mexico; while the second was registered in a section of the network between Culiacán and Mazatlán, which has already been repaired by TELMEX technical specialists, who carried out the repair in less than two hours.
Because the fiber optic cut in Mexico was caused by a third party, TELMEX will file the corresponding complaints for attacks on the communication channels.
The partial interruption in access to Internet pages hosted outside the country, impacted some clients residing in the states of Zacatecas, Aguascalientes, Nayarit, Jalisco, Guanajuato, Colima, Michoacán, Querétaro, Mexico, Puebla, Oaxaca, Veracruz, Tabasco, Chiapas and Mexico City, have difficulties accessing some of their favorite content.TELMEX put into operation its contingency plan to immediately attend to the fiber optic cut registered in Mexico, as well as diverting traffic through alternate routes to provide additional options to its users, which allowed the recovery of navigation to international content.
TELMEX put into operation its contingency plan to immediately attend to the fiber optic cut registered in Mexico, as well as diverting traffic through alternate routes to provide additional options to its users, which allowed the recovery of navigation to international content.