This is not the first time that BBVA clients report ATM and application failures.
BBVA clients reported in their social networks failures in the ATMs and when entering their mobile application or the internet portal to carry out transactions.
For example, a customer noted on his Twitter account that he made a transfer but the movement has not yet been reflected. Another user pointed out that he went to an ATM and the screen displays “We are doing maintenance.”
“We are working on the situation, we ask you to try to carry out your operations later or during the day,” the bank responded to a user who reported failure to pay.
On Sunday, September 12, clients of this bank reported failures throughout the day, to which BBVA replied that these were due to a failure in their system.