This practice is contrary to article 10 of the Federal Consumer Protection Law
The Federal Consumer Prosecutor’s Office (Profeco) called on the National Association of Department Stores (ANTAD) to stop the review of proof of purchase in commercial establishments since it is an act of unjustified annoyance to the consumer.
The call is also extensive for stores that do not belong to ANTAD, but that engage in this practice.
This measure is contrary to article 10 of the Federal Consumer Protection Law, which prohibits suppliers of goods or services from carrying out practices that threaten personal freedom, security or integrity, under the pretext of registration.
The call was made during a meeting with ANTAD, in which the Deputy Prosecutor for Services and in charge of Dispatch at Profeco, Surit Berenice Romero Domínguez, participated.
Various self-service and department stores carry out a business practice consisting of reviewing the proof of purchase (“tickets”) before leaving the establishments, to compare them with the products purchased by consumers.
This practice also constitutes an act of unjustified annoyance, since when the consumer pays the products to the supplier, they acquire ownership of them, thereby obtaining the respective proof of purchase.
This Attorney’s Office asked ANTAD that, in any case, suppliers strengthen their consumer orientation mechanisms, training their staff, as well as control of charges and products sold, in order to avoid unjustified inconvenience to their customers.
To report this practice, consumers can contact the Consumer Telephone number 55 5568 8722 and the number 800 468 8722, from Monday to Friday from 9 a.m. to 7 p.m.; Saturdays, Sundays and holidays from 10 a.m. to 6 p.m., or send an email to: [email protected] .
With these actions, the Federal Consumer Prosecutor’s Office promotes and protects the rights of consumers, seeking equity, certainty and legal security in consumer relations.