The airline also announced new flexibility policies for future travel
The airline Air Canada announced that eligible customers who purchased a non-refundable ticket with travel dates beginning February 1, 2020 but who were unable to fly, can now obtain a refund from the airline by submitting an application online or through their travel agent.
The Covid-19 refund policy covers Air Canada Vacations tickets and vacation packages purchased before April 13, 2021 for flights canceled by the airline or by the customer for any reason, it reported through a statement.
Lucie Guillemette, Air Canada Executive Vice President and Chief Commercial Officer, said the airline “will offer refunds to all eligible customers, whether they canceled their ticket or their flight was canceled by the airline. Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as quickly as possible. “
Whereas, for new tickets purchased as of April 13, 2021, it will provide customers with a refund option to the original form of payment in cases where Air Canada cancels their flight or reschedules the departure time in more than three hours, regardless of the reason. Customers will also have the option of accepting ACTV or Aeroplan points with a 65% bonus.
For customers who make voluntary changes, normal rate rules will apply. And the airline also expanded its existing goodwill policy so that customers can make a one-time change free of charge for all new or existing reservations made through May 31, 2021 for original travel through May 31, 2022.
Finally, the brand communicated that since March 2020 it has reimbursed more than $ 1.2 billion to customers who have refundable tickets.