Delivery apps have grown in popularity since the Covid-19 pandemic began.
These types of home services are practical for clients because they prevent them from leaving their homes and being exposed to the virus. On the other hand, they offer an alternative to restaurants during lockdowns, where they cannot open their doors.
However, for the delivery people responsible for bringing the food or products you ordered to your home, not everything is pink.
Twitter user @Venecletero, who assures that he has been a distributor of applications for more than two years, published a thread this Tuesday in which he confessed several secrets that delivery apps do not want you to know.
The apps mentioned by the delivery man include Rappi, Uber Eats, and Didi Foods.
1. Delivery apps do not only charge customers
While customers pay a shipping fee, restaurants pay 30% of the value of food and delivery people a fee to use the apps.
2. For pharmacy orders, Rappi charges customers twice the price of medicines
According to the delivery man, Rappi charges customers twice the price of medicines through the app, although delivery men buy the product at the pharmacy checkout, like any other consumer.
3. In the “RappiAntojos”, the app charges 100 pesos of the total cost of the product
In the ” RappiAntojo ” section, the application ensures that customers can request that a delivery person come to find them a “craving” for anything they need.
However, you must take into account that the app will charge you 100 pesos of the total cost of the product, plus the shipping fee.
4. Delivery apps never pay delivery men the full cost of shipping
If you are one of those who do not leave a tip because you believe that the cost of shipping your order is the payment received by the delivery men, we have bad news for you.
According to the thread of “Venecletero”, the distributors get to receive only 30% of what the customer paid for the shipment.
5. Uber Eats discounts the tips customers give to delivery men
“Venecletero” assured that Uber Eats “blatantly discounts” the tips that diners give to delivery men.
“They say it proudly in emails to the delivery men,” he added.
6. When the delivery men suffer an accident, Rappi insists that they complete their orders so as not to charge them for the products.
In the event that your delivery person suffers an accident while placing your order, the Rappi support line puts pressure on them to deliver your products.
If they don’t, they are charged and they even run the risk of being deactivated.
7. Uber Eats deliverers can keep orders if customers don’t answer three phone calls
If you are one of those who does not answer the phone calls of the delivery men, be very careful.
“Venecletero” assured that ignoring the third call activates a 10-minute timer. When it ends, your order is canceled and the dealer can keep your products and pay for the service.
8. Uber Eats pays delivery drivers less when they receive orders from different customers of the same restaurant
Delivery drivers usually receive more than one order from the same restaurant. Although it seems that this is good, “Venecletero” said that Uber Eats pays them less, “to the point of paying up to 10 pesos less per order.”
“It seems little, but it is a job in which the profit for each order costs a lot,” he confessed.
9. Delivery drivers must pay for their backpacks, jackets and raincoats
Do not think that the applications give away the backpacks, jackets, and raincoats that the delivery men need to do their jobs. They must pay for them, even though they function as mobile advertising.
10. Delivery apps are not responsible for any inconvenience that delivery people may suffer.
If a delivery person experiences an inconvenience during your order, they not only have to deliver your products to avoid paying for them.
The apps are not responsible for what may happen, so they will have to pay for any other inconvenience that crosses their path (be it mechanical or health).
11. Delivery apps can suspend delivery drivers indefinitely without giving them the right to appeal
According to “Venecletero”, delivery applications can suspend delivery drivers indefinitely and not tell them why they did it. They also do not have the right to appeal the decision.
12. Distributors are prohibited from making their deliveries with vehicles other than those indicated in their profile.
To guarantee your safety, delivery apps prohibit delivery men from making deliveries with vehicles other than those indicated in their profile.
“If the delivery man arrives by motorcycle or car since the app indicated that he would arrive by bike, REPORT IT,” said “Venecletero.” “Doing that negatively affects the delivery men who do use their bikes.”
13. Didi Food puts pressure on delivery people during all phases of the order
From the time the delivery men have to go to a restaurant to pick up your order until it is delivered to your door, Didi Food puts pressure on them by setting time limits.
“It alerts you by saying: ‘Your time is running out to deliver the order. Deliver as soon as possible, ‘” the Twitter user shared.
14. The insurance that delivery apps offer to delivery men are not useful
The applications offer medical insurance for their delivery men in case of accidents. However, “Venecletero” said that they are “inoperative”.
“They only act in very specific cases and work with refunds,” he said.
15. The Covid-19 pandemic has hit delivery drivers
According to the Twitter user, the apps increased their profits by 30% since the Covid-19 pandemic began; but, at the same time, they reduced the payment for service to the delivery men from 30 to 28 pesos.
“Months later, the SAT began to charge us without offering us anything in return; and the apps lowered the payment to 26 pesos less taxes, “he added.
16. If an order is canceled in Rappi, the deliverers must pay for it
Dealers must also pay for your order if it is canceled, even if you decided to do it or it was an error in the app.
“Before you could take it to the Rappi offices to eliminate the debt,” said “Venecletero.” “With the pandemic, you had to give it to a homeless person.”
17. If deliverymen cannot complete an order, Rappi punishes them
The application gives them all the data they need to send your order. However, if something happens on the way from the restaurant to your house and they can’t deliver it, they should release the order.
“This results in a ‘punishment’ of more than an hour,” shared the delivery man.
18. Uber Eats deliverers don’t know if they should go to a danger zone until they receive the order
According to “Venecletero”, the app gives very little customer information to the delivery people, but they can release your order without consequence in case they cannot deliver it.
“However, you do not know if you go to a red zone until you have the products and you can no longer release it,” he stressed.
19. Delivery drivers do not receive information about the customer to whom they must deliver an order
While customers receive the name and photo of the delivery person who will carry their products, they do not know who they should take the orders to, especially since some users use false names.
As a consequence, this has led to some delivery girls being victims of harassment.
20. The distributors are the ones who pay in case the clients want to scam the applications
Yes, there are also cases where customers seek to scam applications. Unfortunately, the only ones who end up hurt are the delivery men.
“(They) are the ones who pay for these frauds, either by paying the debt or being deactivated from the app,” said “Venecletero.”
In Mexico, what is the panorama that application distributors face?
On March 21, deputy Isaías González Cuevas of the Institutional Revolutionary Party (PRI) presented an initiative before the Chamber of Deputies to reform the Federal Labor Law.
With this, what is sought is to grant the distributors of applications social security guarantees, protection against dismissal, and labor rights.
According to El Economista, the initiative was sent for analysis to the Labor and Social Prevention Commission, where a preliminary draft of the opinion must be prepared for presentation. After this, the Commission must approve it.
Later, the opinion must be approved by the Chamber of Deputies, and then go to the Senate where it will also be reviewed and voted on for enactment.