Mazatlán, Sinaloa (December 30, 2020).- “The services most requested by foreign tourists in Mazatlán are immigration or extension permits, as well as customs”, reported María Astrid Macías Fregoso.
The director of the Tourist Care and Protection Center explained that most of the services are hired through social networks, in the Mztourist App, or where appropriate, by telephone.
This is why it is so important to improve these communication tools, in order to provide a more efficient service to tourism that needs it.
“We provide many many different services, mostly importing pets into the country, importing vehicles, extending immigration stays, immigration permits or customs permits for pediments and vehicle license plates authorization,” he said.
Macías Fregoso commented that they want to invite all Canadian and American tourists as well as Expat residents to use the Mztourist App, since the service is faster, through this communication channel with CAPTA.
The official added that so far they have not reported complaints about fraud by tourists; however, when they ask CAPTA for support to intervene, due to breach of contract with the time-share or vacation rental packages, they are attended to immediately.
“Normally when this type of fraud occurs, when tourists arrive and there is no such reservation that they made online, tourists request a refund of the advance and are taken care of,” Macías Fregoso concluded.